Our policy lasts 30 days. All returns are refunded. Please note that all items with % Off are considered FINALE SALE and cannot be returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please be sure to send your item(s) back in full accordance with our return policy:
Items must be sent back within 30 days of the delivery date, Items must be unworn, unwashed, and have original tags attached, Items must be free of stains, makeup, deodorant, or wear, Bodysuits, swimwear, and undergarments are non-returnable.
A 50% restocking fee may be applied to Final Sale or stale items returned. Returns are processed within 5-7 business days after your item(s) are delivered. We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email firstname.lastname@example.org for assistance before returning.
Return drop-offs are not accepted at our Distribution Center or corporate office. Kodipark is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Kodipark will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit for use on a future purchase.
Returned to Sender & Refused Packages
This can happen if 1. an address is invalid or missing information 2. the carrier is unable to deliver your package 3. the order is refused by the customer at the time of delivery.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Kodipark does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Kodipark reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history indicative of “wardrobing, An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, Potential fraudulent or criminal activity.
Similarly, Kodipark reserves the right to refuse service to any customer or entity, due to similar actions as noted above. Non-Kodipark items sent to our Distribution Center will be discarded upon receipt.